Frequently Asked Questions

Do I need to register an account to place an order?

No registration is required – you can place orders as a guest. Creating an account with LuckinJewels allows you to easily track your order history.

Can I cancel or modify my order?

Yes, you may modify or cancel your order within 24 hours of placement. Please contact our support team immediately at [email protected] for assistance.

What payment methods do you accept?

We currently accept PayPal as our primary secure payment method.

How do I receive my receipt and tracking information?

All customers receive an email confirmation with purchase receipt and tracking details once your order is processed.

Can I add items to an existing order?

Yes, for orders shipping to the same address within 24 hours of purchase. Please contact [email protected] to arrange additions.

How long does order processing take?

We require 2-5 business days to prepare your order for shipment.

What is the estimated delivery time?

Most international orders arrive within 10-20 business days after shipping.

How do I track my order?

Track your package using the tracking number provided in your confirmation email, or log into your LuckinJewels account and visit “My Orders” for status updates.

Are duties and taxes included?

North America: All duties and taxes are included in the displayed price.
UK & EU: As VAT-free regions, no additional tariffs are included in product prices.

What is your return/exchange policy?

We offer free returns/exchanges within 30 days of purchase. Contact [email protected] with your request and PayPal details for refund processing. Please note returns may take several days to process.

How long do refunds take to process?

After we receive and inspect your return, refunds are issued via original payment method within 5-7 business days upon approval.