Shipping Policy
Shipping Partners
At luckinjewels (operated by JMPC MANAGEMENT LTD), we partner with FedEx, UPS, and USPS to deliver your orders. Please note that during peak holiday seasons, delivery times may experience delays due to increased shipping volumes.
Order Processing & Delivery Times
We process orders within 1 business day and provide regular updates on your order status.
Standard Shipping Times:
To USA:
Processing: 0-1 business days
Delivery: 1-3 business days
International:
Processing: 0-1 business days
Delivery: 1-3 business days*
*Delivery times may vary by country due to customs processing. Customers are responsible for any applicable import duties or taxes. Orders to South America and the Russian Federation may experience extended delays (potentially over one month) due to customs and shipping challenges.
Shipping Costs
We offer all-inclusive shipping with no additional charges at checkout.
Order Tracking
After placing your order, you’ll receive:
- A confirmation email with tracking number
- Tracking information available within 1-2 business days
- Option to track via your luckinjewels.top account under “My Orders”
Delivery Issues
If tracking shows delivered but you haven’t received your package:
- Check for delivery scanning updates (may appear next day)
- For apartment deliveries: check with neighbors or building reception
- If still missing, contact us at [email protected]
Lost Package Policy
If your package hasn’t arrived within 60 days of shipment:
- Contact our support team
- We will reship your order or provide a full refund
JMPC MANAGEMENT LTD
28 Chiltern Drive, Liverpool, England L32 2BW
Customer Support: [email protected]